Job Summary:

We are looking for an experienced IT Support Engineer to provide technical support, maintain IT infrastructure, and ensure smooth day-to-day IT operations. The candidate should possess strong troubleshooting skills and be capable of supporting end-users across hardware, software, and network- related issues.

Key Responsibilities:

• Install, configure, and maintain desktops, laptops, printers, and peripherals.
• Troubleshoot hardware, software, and operating system issues.
• Provide first-level technical support to end users.
• Configure email accounts and user access permissions.
• Maintain LAN, Wi-Fi, and basic network connectivity.
• Install software updates, antivirus, and security patches.
• Monitor IT assets and maintain inventory records.
• Coordinate with external vendors for system maintenance.
• Ensure timely resolution of IT support tickets.
• Maintain IT documentation and service reports.

Required Skills:

• Windows OS
• Hardware Troubleshooting
• Networking
• Active Directory
• MS Office 365
• Printer Configuration
• Remote Support
• IT Asset Management